Summary
As a Field Engineer you will provide on-site support for multiple clients, often times visiting several clients in one day. You will be exposed to and work with multiple technologies and environments and are responsible for the support and maintenance of server, desktop, and network infrastructure for high profile financial services clients.
Principal Responsibilities
- Provide technical support for desktop infrastructure and Servers
- Implement new server and desktop technologies
- Availability for out-of-hours support via an on-call rotation
- Provide client-facing technical support, and communicate in a timely manner with clients per SLA and average response times
- Update tickets with current and thorough information
- Submit timesheets per the regional office requirements
Knowledge & Experience
- Minimum 2 years demonstrable 1st and 2nd/3rd line support experience in a similar role (experience with a MSP is a plus)
- Financial services sector experience but not essential
- Proven detailed knowledge and experience with the following:Microsoft Server, Active Directory & Microsoft Exchange technologies Citrix XenApp and Xen Desktop SAN Firewall (Cisco ASA, IOS) LAN/WAN, DNS, DHCP, TCP/P Backup Solutions
- Ability to:Build / Configure / Manage Windows 2012, 2016, 2019 Servers including Active Directory and File Service Build / Configure / Manage Exchange 2010, 2013, 2016 Build / Configure / Manage Windows 7, 8, 10 Configure / Manage Office 365, migration experience a plus
- Desired Knowledge:Admin of VMWare and Hyper V environments Network Topologies Mac OSX Administration of Citrix XenApp and XenDesktop Administration of Public Cloud platforms (e.g. AWS, Azure) Knowledge of Meraki WiFi and network devices Market Data applications e.g. Bloomberg Knowledge of SQL Experience with Powershell
- Desired Certifications
- Microsoft (MCITP, MCSE)
- Cisco (CCNA, CCNP)
Skills
- Ability to work in high pressure environments individually and as part of a team
- Clearly articulate technology, troubleshooting, and solutions to a variety of audiences, including technical and non-technical persons
