Job Description:
- On-site Support: Provide setup, configuration, and troubleshooting of IT hardware and software across various locations.
- New Equipment Setup: Install and integrate new devices into existing systems.
- Asset Management: Transfer, convert, and ensure compatibility of IT assets for different functions.
- System Initialization: Perform initial setup and software installations, collaborating with specialized teams for system hardening and administration.
- Device Hardening & Patching: Conduct regular hardening, patching, and troubleshooting of desktops/laptops, including scheduled support at remote sites.
- Printer/Scanner Support: Install and troubleshoot printing and scanning devices.
- General IT Troubleshooting: Resolve routine IT issues, including at remote and airbase locations.
- Endpoint Maintenance: Perform routine endpoint checks, patching, and corrective actions at remote sites.
- Network Support (L1): Provide first-level network issue support to ensure uptime and performance.
- ITSM Ticket Management: Manage IT service requests via ticketing system, ensuring resolution within SLA timelines.
- Inventory Management: Maintain records of hardware and software using internal tools for registration, de-registration, and ownership tracking.
- Third-Party Software Support: Provide support for applications such as Adobe, MS Office, and Google Workspace.
- Team Collaboration: Coordinate with Group IT Security, Server, and Network teams for smooth operations.
- Security Response: Respond promptly to IT security incidents to minimize impact.
- Project Support: Assist in IT project rollouts and infrastructure testing.
Job Requirements:
- Proficiency in Windows OS MacOS and Linux knowledge is a plus
- Experience with Microsoft Office, Google Workspace, and other productivity tools
- Strong knowledge of IT hardware and troubleshooting
- Active Directory user account management
- Experience with deployment tools (e.g., Microsoft Autopilot, Tanium)
- Familiarity with remote desktop tools (e.g., Bomgar)
- Knowledge of virtual meeting platforms (Teams, Google Meet, Zoom, Webex)
- Hands-on experience with ServiceNow or similar ITSM tools
- ITIL Foundation certification preferred
- Strong communication skills and ability to work independently
- Detail-oriented with a commitment to high-quality service
- Customer-first mindset and strong service orientation
(EA Reg No: 20C0312)
Please email a copy of your detailed resume to [Confidential Information] for immediate processing.
Otherwise, you may WhatsApp your latest CVto 6421 4952 for a quicker response.
Only shortlisted candidates will be notified.
