IT Field Support Engineer

• Incident & Service Management: Respond to tickets, resolve hardware/software issues, and ensure SLA compliance.
• AI Solution Development: Design and implement AI-enabled solutions, identify use cases, and manage end-to-end AI project lifecycle.
• Collaboration & Continuous Learning: Work on digital initiatives, track KPIs for AI projects, and stay updated on IT and AI trends for ongoing improvement.
• User & Device Support: Monitor preparation of PCs for new hires, assist with printers/copiers, and support meeting rooms.
• IT Asset & Inventory Management: Oversee delivery, inspection, labelling, and registration of IT equipment; maintain accurate inventory records and compliance with audits.
• Equipment Handling & Documentation: Manage transfers, returns, and updates in IT systems; ensure proper asset tagging and classification.
• IT Store & Procurement: Maintain IT stores, ensure hardware readiness, and handle procurement of IT equipment
• Vendor Coordination: Act as primary contact for vendors, ensuring timely delivery and issue resolution.
• Project & Ad Hoc Tasks: Manage assigned IT projects and perform other IT-related duties as required.

Requirements

• Minimum Diploma/Bachelor in IT, Computer Science, Data Science, Engineering, or a related field, or equivalent relevant work experience (3–4 years).
• Experience in leading or managing a team of desktop engineers will be considered an added advantage.
• Knowledge of inventory management systems and experience with AI platforms/tools is an advantage.
• Proficient in Microsoft Office (Office365), Windows OS (Win11), and basic programming (Python or similar).
• Familiarity with data analysis and visualization tools.
• Strong organizational, analytical, and problem-solving skills; attention to detail.
• Team player with a positive attitude, quick learner, multitasker, customer-service oriented.
• Self-motivated with a commitment to continuous learning and self-upgrading in both IT and AI domains