IT Executive

• First-Line Technical Support:

  • Act as the first responder for critical IT incidents (P1 issues) to minimize disruption and ensure timely resolution.

  • Troubleshoot hardware and software issues for end-users, including laptops, printers, POS systems, CCTV, and network equipment.

  • Provide user support for both F&B and Beauty Group related IT matters (depending on assignment).

• System & Network Maintenance:

  • Perform routine system maintenance, monitoring, and troubleshooting for hardware, software, and network infrastructure.

  • Oversee and maintain group network infrastructure and ensure stable and secure connectivity.

  • Support cloud environment operations, including AWS server monitoring, backups, and security compliance (for Network Consultants).

• Asset & Inventory Management:

  • Maintain accurate records of IT hardware and software inventory.

  • Coordinate IT asset deployment, ensuring proper documentation, tracking, and replacement as required.

• Project & System Support:

  • Assist with IT project implementation, system enhancements, and escalations to 2nd level support when necessary.

  • Document issue resolutions and troubleshooting steps clearly in JIRA for knowledge sharing.

• User & Access Management:

  • Manage user accounts, system access, and email groups in compliance with security protocols.

  • Ensure proper clearance and access removal for resignees.

• Cybersecurity & Data Compliance:

  • Participate in system monitoring for threats, conduct security audits, and assist with vulnerability assessments.

  • Support compliance with PDPA (Personal Data Protection Act) guidelines across departments.

• Communication & Documentation:

  • Provide clear, non-technical explanations to users.

  • Maintain proper task tracking and reporting through JIRA and daily updates as required.

  • Keep IT calendars and records updated, including site visits and leave arrangements.

• Outlet & Remote Support:

  • Conduct on-site support at outlets when necessary, carrying required equipment.

  • Provide remote support for overseas teams or outlets as needed.

Requirements:

• Diploma in Information Technology, Computer Science, or a related field.

• Minimum 1-2 years of relevant IT support experience.

• Strong knowledge of hardware troubleshooting, basic networking, and system administration.

• Familiarity with cloud platforms (AWS preferred), Google Workspace, Zoom Phone, and common business systems.

• Good understanding of IT asset management and security practices.

• Ability to work under pressure, prioritize tasks, and meet deadlines.

• Strong interpersonal and communication skills, with the ability to explain technical issues in simple terms.

• Proactive, reliable, and willing to learn new technologies.

Desirable Attributes:

• Team player with a positive attitude and patience in handling user frustrations.

• Willingness to support after-hours or weekend tasks for urgent issues.

• Ability to adapt to new processes and evolving system requirements.

• Attention to detail in record-keeping and documentation.