IT Executive

Job Purpose

To provide day-to-day IT support, managing and maintaining IT infrastructure, , including computers, network devices, telephone systems and cloud-based services.

Principal Accountabilities

End-User IT Support & Maintenance:

• Provide technical support to end-users for hardware, software, and network-related issues.
• Troubleshoot and resolve issues related to desktops, laptops, printers, and other peripherals.
• Set up and maintain IT equipment for both in-office and remote users.
• Maintain IT documentation, including user guides and troubleshooting procedures.
  
  

Inventory Management

• Maintain and update the asset inventory, ensuring all software and hardware components are tracked.
• Conduct regular audits to ensure IT assets are accounted for and up to date.
• Manage IT equipment lifecycle, including procurement, deployment, and decommissioning.
  
  

Network Management

• Manage and maintain the organization's network infrastructure, including routers, switches, and wireless access points.
• Monitor uptime of devices in the organisation, including but not limited to firewall, WiFi access points, printers, and IOT devices
• Conduct regular reviews of firewall and network logs to detect and mitigate security threats.
  
  

IT Systems Administration

• Manage Google Workspace, and Microsoft 365 platforms for user account management.
• Utilise Datto, Kaseya 365 to monitor for threats, Windows updates, and offer remote assistance
• Document IT configurations, network diagrams, and system procedures to ensure knowledge continuity.
  
  

Job Specification

Qualifications And Experience

• Diploma/Degree in Information Technology, Computer Science, or related field.
• Candidates with CompTIA certification(s), such as CompTIA A+, is a plus
• At least 2-4 years of experience in IT support and infrastructure management.
• Experience with Google Workspace is preferred.
• Experience managing firewalls and network infrastructure is preferred
• Experience in IT project management is an advantage.