Point of Sale (POS) Support:
- Oversee the installation and removal of POS systems in-store.
- Provide initial diagnosis and level 1 troubleshooting support for POS issues.
- Conduct POS induction for newly onboarded staff.
Software and System Support:
- Offer software and system support and troubleshoot issues across various departments.
- Install and grant system access to each department.
- Manage and ensure the smooth operation of our in-house systems.
- Oversee internal and external application upgrades.
Network Security and Maintenance:
- Manage telephone and internet lines.
- Assist in headquarters network maintenance.
- Ensure adherence to headquarters network security policies.
Hardware Support:
- Provide technical support for desktops, laptops, printers, network devices (VPN, routers, Wi-Fi, switches), AV equipment, and web conference devices.
- Manage IT device warranties and accessory purchases.
Stock take Support:
- Actively participate in stock take exercises.
- Offer support in generating general reports.
- Prepare the necessary hardware, such as laptops and scanners, for stocktaking.
Additional Responsibilities:
- Fulfill any other ad-hoc duties or projects as assigned.
Requirement:
- Possess a diploma in IT or an equivalent qualification.:
- 1-2 years of relevant experience, with a preference for experience in a retail or FMCG (Fast-Moving Consumer Goods) setting.
- Exhibit strong attention to detail.
- Demonstrate a proactive approach, reliability, and a collaborative team spirit.
- Display a high level of motivation and self-initiative, with the ability to swiftly address and resolve issues.
- Capable of working autonomously with minimal supervision.
- Possess effective interpersonal and communication skills.
- Proficiency in MS Office is expected.
- Prior experience with SAP systems, particularly in the MM (Materials Management), LE (Logistics Execution), and FI (Financial) modules
- Candidates with knowledge of computer networking and internet technologies will be particularly advantageous.
