IT Executive

Brief Summary

Join a dynamic IT support team where your expertise will play a key role in maintaining system integrity and providing exceptional service. This position offers growth opportunities and a collaborative work environment.

Responsibilities

• Provide Desktop Support Level 1. Monitor the availability, capacity usage, and errors of IT infrastructure including hardware and operating systems. Manage the creation and termination of email accounts and system access rights for new and exiting employees. Prepare, issue, and maintain IT hardware aligned with job functions and requirements. Address first-level incidents and problems 24/7, ensuring service incidents and queries are resolved within agreed service levels. Escalate incidents to higher levels as necessary in a timely manner. Conduct log file monitoring for errors. Execute daily, weekly, and monthly proactive housekeeping and monitoring activities, as well as coordinate with vendors. Perform basic service requests following standard operating procedures. Adhere to quality and security processes defined for the engagement. Undertake any other ad-hoc duties or projects as assigned by management.

Requirements

• University degree in a Computer-related field or 1-2 years of related IT support experience. Knowledge in operating systems: Windows 7/8/10 and Windows Server 2008/2012. Understanding and management of Microsoft Access and Microsoft SQL databases. Working technical knowledge of Microsoft Office. Familiarity with Visual Studio .NET (VB/C#) is advantageous. Strong written and oral communication skills. Role primarily based in an office environment with occasional travel to other designated locations as needed.