IT Executive (IT & Digital Systems)

The IT Executive is responsible for managing and supporting the organisation's IT infrastructure, including both hardware and software systems, to ensure smooth clinic operations. This role requires a hands-on individual who is comfortable troubleshooting end-user devices, maintaining systems, and supporting digital systems and platforms, while also contributing to IT projects and process improvements.

Key Responsibilities

. Provide day-to-day IT support for hardware, software, and network issues across clinic operations.

. Set up, configure, and maintain PCs, laptops, peripherals, and user accounts

. Manage system access, email accounts, and permissions inaccordance with security policies

. Perform software installations, system upgrades, and routine maintenance

. Support and maintain clinic systems, basic servers, and network connectivity

. Maintain accurate IT inventory records (hardware and software licenses)

. Troubleshoot and resolve technical issues, escalating when necessary

. Attend management meetings to gather requirements and provide IT support for operational needs

. Develop and maintain IT SOPs, documentation, and user guides

. Support graphic design, website updates and digital marketing platforms, including basic HTML and content updates, and dashboard management for marketing and operations.

. Ensure compliance with cybersecurity, data security and healthcare IT standards

. Participate in IT projects and continuous improvement initiatives.

. Maintain endpoint security, antivirus updates, and system patches

. . Maintain endpoint security, antivirus updates, and system patches

. Ensure proper handling and protection of sensitive healthcare data
Requirements

1.Diploma/Degree in IT, Computer Science, or related field with minimum 1 year of IT support experience in a hands-on environment

2. Strong working knowledge of Hardware: PC/laptop setup, troubleshooting, peripherals. Software: Windows OS, Microsoft Office, common business applications

3. Basic knowledge of Windows Server, networking, SQL, or scripting (e.g., Python, Java Script )

4. Familiarity with troubleshooting both end-user devices and system-level issues

5. Good problem-solving skills with the ability to work independently

6. Strong communication and interpersonal skillss