Job Description

As an IT Executive (EUC and Infrastructure), you will playa key role in delivering a reliable, secure and user-friendly technology environment across the organisation. This hands-on position offers broad exposure across end-user computing, cloud, servers, networks, and business-critical systems, with opportunities to improve services, introduce better ways of working and grow your technical capabilities.

Serve as the first point of contact for end users seeking technical assistance through phone, email, Microsoft Teams and the ticketing system provide timely support and maintain accurate case records through resolution.
Configure, deploy, support and maintain end-user hardware and software, including PCs, laptops, mobile devices, printers and copiers, Windows operating systems and business applications.
Collaborate with the IT team to plan and deliver software upgrades, operating system deployments and technology refreshes across laptops and mobile devices.
Monitor infrastructure health and availability on a daily and weekly basis, proactively identifying issues and taking action to maintain reliable operations.
Maintain accurate IT asset records and support the full asset lifecycle, including routine inventory updates and secure disposal.
Review, refine and operationalise Infrastructure and End User related policies.
Design, maintain and optimise Windows Server2016-2022 environments to support secure, reliable and high-performing operations.
Administer and optimise Hyper-V virtualisation and Microsoft Azure cloud environments.
Oversee CCTV and NAS operations, including regular reviews of backup and recovery readiness and the supporting policies, to strengthen service resilience and data protection.
Manage network infrastructure such as CISCO switches and access points, Fortinet firewall, etc.
Manage Active Directory, Group policies, Microsoft In Tune, etc
Administer and enhance IP telephony solutions, leading upgrades and improvements that support evolving business operations.
Administer backup solutions across Druva, Microsoft 365 and Azure Backup to maintain dependable data protection and recovery capabilities.
Implement system monitoring solutions that provide early visibility of performance and security issues, enabling proactive investigation and resolution.
Investigate and resolve Windows Server issues, restoring stable service and addressing underlying causes to reduce recurrence.
Coordinate with third-party vendors, IT providers, and external support for effective service delivery
Support monthly server patching and carry out checks after updates.
Assist with the annual power shutdown and check that systems are operating normally after power is restored.
Contribute to other IT initiatives that support organisational priorities, service improvement and the continued development of the technology environment.