We are looking for a passionate individual to join the IT team. Primary role is to maintain the infrastructure and its security including firewall, switches, and servers.
Job Scope & Responsibilities
- Assist in maintaining the IT infrastructure, including servers, networks, systems, and software in our group of hotels and head office.
- Provide installation, configuration, and maintenance of desktop, laptop, network appliances and software.
- Perform user account management and prepare laptop or desktop for new staffs.
- Provide application and infrastructure technical support to hotel staff and head office employees.
- Develop simple trouble shooting checklists for our hotel staff to follow before contacting IT department or the vendors.
- Co-ordinate with multiple vendors to ensure that various systems (e.g. PMS and Keycard) with dependencies are implemented at the same time or in a timely manner.
- Security and Compliance.
- Assist in the implementation of IT security policies, procedures, and protocols to protect the hotel's data and systems.
- Ensure all PCs and laptops in our hotels have up-to-date anti-virus software installed.
- Perform end-user daily data and network backup.
- Perform documentation on IT procedures, system, and network configuration.
- Ad-hoc duties as assigned by Supervisor.
Job Requirements
- Minimum 1-year working experience in IT operation environment with at least a professional certification, ITE, Poly or degree may apply
- Knowledge in MS Windows Servers and MS SQL administration
- Familiar with installation, configuration and administration of supporting systems, servers and network equipment
- Strong analytical with good troubleshooting ability
- Team player with initiative and ability to perform under pressure
- Ensure confidentiality and reliability of data, information, and intellectual property.
- Ability to work in a fast-paced environment and handle high-stress situations.
- Possess good communication and interpersonal skill.
