IT Executive

JOB RESPONSIBILITIES

Summary

Reporting to the IT & Infrastructure Manager, you will serve as the primary on-site IT contact and be accountable for the implementation, maintenance, and support of technology infrastructure including hardware, software, and corporate systems. You will coordinate and manage third-party vendors, diagnose technical issues, and provide highquality support to end users with exceptional customer service.

Main Responsibilities

Infrastructure

. Manage LAN, Servers, VMs, switches, APs, WiFi, ISP connectivity, remote site connectivity, and related infrastructure

. Oversee hardware and software asset management, including licensing compliance

. Ensure proper housekeeping and maintenance of the server room and IT equipment

. Manage and support multifunction printers, copiers, mobile printers, scanners, and security/access control devices

. Ensure servers, VMs, switches are properly backed up

. Monitor system performance and proactively improve stability, security, and efficiency

. Participate in disaster recovery planning and testing to ensure business continuity

Security & Compliance

. Ensure compliance with corporate IT security policies, including patching, access control, and vulnerability remediation

. Support audit requirements and maintain adherence to corporate standards and security frameworks

Cloud & Identity Management

. Manage Microsoft Intune MDM and Entra ID, MFA, identity lifecycle, and conditional access policies

End-User Support

. Act as the primary onsite IT contact and corporate IT representative for end users in the Asia Pacific region

. Install, configure, and set up new IT equipment

. Handle the full IT onboarding process for new employees

. Monitor, prioritize, and escalate IT requests and incidents using the IT ticketing system

. Work closely with head office first- and secondlevel helpdesks for incident and request management

. Escalate urgent IT issues to head office or relevant vendors, particularly for SLA-related concerns

. Gather low to mediumcomplexity IT requirements from local business units and coordinate with corporate IT to prioritize tasks

. Maintain uptodate knowledge of hardware, software, and network-related contracts, and supervise vendor-driven installations

. Diagnose and resolve issues related to IT infrastructure, office software, and local/corporate systems, with strong focus on networking

. Provide support and guidance for corporate, thirdparty, and local applications

. Ensure proper documentation for application setup and troubleshooting

. Demonstrate proficiency in using Copilot for IT problemsolving and productivity

Project

. Manage and supervise small to medium projects

. Coordinate with vendors and lead User Acceptance Testing (UAT)

. Ensure comprehensive documentation for all project phases

Procurement

. Coordinate with the indirect procurement officer for IT purchasing needs

. Perform PR, PO, MIGO, and other relevant SAP transactions

. Ensure timely processing of invoices and payments

. Maintain proper documentation for all procurement activities

JOB REQUIREMENTS

Education

• Diploma in Computer Science or related field

• Professional certifications such as CCNA, ITIL, MCSE, CEH, Security+, or GSEC are preferred

Experience

• Minimum 5 years of IT helpdesk/support experience with strong understanding of both technology and business processes
• Expertise in Copilot, networking, and IT security
• Strong abilities in system integration and project implementation
• Experience with Microsoft and SAP environments
• Experience with Microsoft 365/Power automate and general security practices is advantageous

Personal and behavioural requirements

• Independent, technically proficient, and strong problemsolving skills
• Excellent communication and customer service orientation
• Able to work effectively under pressure and meet tight deadlines
• Logical, analytical, and methodical in approach
• Strong team player with a commitment to delivering highquality service

Languages required

English

IT Skills

Proficient in Copilot, Networking, Office 365, Power automate and SAP