IT EXECUTIVE

RESPONSIBILITIES

• Provide IT support, troubleshooting, and system maintenance for daily operations
• Support users remotely and on-site for technical issues and operational assistance
• Perform minor hardware troubleshooting for PCs, printers, and related devices
• Conduct 1st level network troubleshooting for connectivity and device communication issues
• Manage system implementation, rollout coordination, and UAT testing
• Configure and support printers, scan-to-folder/email solutions, and network devices
• Administer Microsoft Azure and Microsoft 365 environments including user account management and access control
• Manage user roles, permissions, password resets, and MFA (Multi-Factor Authentication) configurations
• Support SharePoint administration including access management, file sharing, permissions, and collaboration support
• Support email account setup, SMTP configurations, and user authentication troubleshooting
• Monitor and resolve system, workflow, and user-related issues promptly
• Coordinate with vendors, operational teams, nurses, chefs, and management teams for system enhancements and issue resolution
• Handle meal ordering system configurations, texture/diet updates, and order flow validations
• Perform system checks, data validation, and post-live support to ensure smooth operations
• Prepare technical documentation, reports, SOPs, and professional user communications
• Support user training and provide guidance on system usage and troubleshooting
• Assist in process improvement initiatives and operational workflow optimization
• Experienced in supporting healthcare and food service operational systems with high accuracy and minimal downtime
• Capable of identifying workflow gaps and proposing practical system enhancement solutions
• Skilled in cross-functional coordination between technical and non-technical stakeholders
• Experienced in live environment support during system go-live and post-implementation monitoring
• Able to analyze operational issues and provide quick workaround solutions under time-sensitive situations
• Familiar with system testing, change validation, and deployment support processes
• Involved in project coordination, system rollout planning, and implementation tracking
• Experience supporting custom operational applications and business workflow systems
• Assisted in testing and validating new features, menu configurations, and system enhancements before production deployment
• Strong adaptability in learning new systems, operational workflows, and emerging technologies quickly

REQUIREMENTS

• Diploma/Professional Diploma in Engineering Management / Computer Studies or related fields
• 2-3 years of relevant experience
• Ability to work in a team
• Able to manage stress well

OTHER DETAILS

• Working site : Jurong
• 5 days / week