An IT, Event & Application Support Executive at The Singapore Buddhist Lodge, would manage IT support for all events such as Puja, Dharma talks & classes, ceremonies and festive celebrations, handle applications support, and provide IT assistance to users, potentially including after-hours or weekend support for events. This role combines IT technical skills with event coordination and customer service abilities.
Responsibilities
- IT Support for Events: Set up and provide technical support for events, including AV systems, live steaming, projectors, sound systems, and computer hardware, as well as troubleshooting issues that may arise.
- Application Support: Providing support for various business applications, including troubleshooting, problem resolution, and providing guidance to users.
- IT Support for Users: Assisting users with technical issues, installing and maintaining hardware and software, and providing training on application usage.
- Event Coordination: Coordinating event setup, managing registration, and ensuring a smooth event experience.
- Problem-solving: Quickly resolving issues that may arise during events or application usage.
- Communication: Communicating with users, IT teams, and external vendors to resolve issues and ensure smooth operation.
- Documentation: Maintaining accurate records of support requests, resolutions, and event details.
- Continuous Improvement: Identifying areas for improvement in IT support processes and event organization.
- Control and Managed IT Inventory.
- Perform all other duties assigned by the management
Entry Requirements
- Diploma or Degree in Information Technology or equivalent
- At least 3 years of related working experience
- Technical Skills: Strong understanding of IT hardware and software, networking, and operating systems.
- Problem-solving: Ability to quickly identify and resolve technical issues.
- Communication Skills: Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users.
- Event Coordination: Experience in event planning, logistics, and on-site support.
- Customer Service: Ability to provide excellent customer service and build positive relationships with users.
- Flexibility: Willingness to work after-hours, on weekends and public holidays to support events.
- Able to commence work immediately is preferred
- Please note that only selected candidates will be notified
