IT Engineer (Manufacture)

Key Responsibilities

• Provide on-site and remote L1/L2 support for plant IT systems, including MOM/MES applications

• Troubleshoot and resolve incidents, escalating to regional or global teams when needed

• Support integration between plant systems (MES/MOM, ERP) and shop-floor/OT environments

• Take part in change management: testing, deployment support and release documentation

• Support plant rollouts, upgrades and migrations of IT and MES/MOM components

• Maintain IT asset inventories, user access records and technical documentation

• Support plant users with training, onboarding and day-to-day IT queries

• Prepare operational and incident reports for plant and regional stakeholders

• Follow IT/OT cybersecurity and site safety procedures

• Travel between sites in the region (e.g., by car) when required

Must-Have Requirements

• 1-2 years of experience as an IT resource in a manufacturing facility

Good-to-Have Skills

• Exposure to MOM/MES platforms (e.g., Siemens Opcenter, AVEVA, Apriso)

• Understanding of ISA-95 and OT/IT architecture

• SQL, APIs/web services and scripting

• Basic PLC/SCADA awareness

• IIoT, cloud and Industry 4.0 awareness; IEC 62443 cybersecurity knowledge

• Food, agri or process manufacturing experience

• ITIL or equivalent service management knowledge

Education and Certifications

• Bachelor's degree (or equivalent experience) in Computer Science, IT, Engineering or a related field

• Relevant IT or service management certifications are a plus [TBD]

Language Requirements

• English

• Work model details (hybrid/on-site split, on-call)

Soft Skills

• Clear communication with plant and IT stakeholders

• Logical, structured troubleshooting

• Ownership, flexibility and a safety-first mindset