[Job ID: 1122690]
Responsibilities:
- Provide responsive, high-quality IT support to Singapore Branch users, ensuring excellent customer service and clear communication across all levels.
- Deliver both technical and non-technical assistance, resolving user issues promptly with a strong service mindset.
- Continuously improve Help Desk processes, policies, and workflows to enhance efficiency and user satisfaction.
- Maintain accurate user request logs, reports, and a comprehensive knowledge base to reduce L2/L3 dependencies.
- Support project cutovers and go-live activities as part of the Command Center team, ensuring smooth transitions.
- Manage IT assets (e.g., desktops, VDIs, iPads) and ensure proper tracking and reporting.
- Collaborate closely with internal teams and vendors to resolve complex technical issues.
Requirements:
- 5-8 years of IT Help Desk or technical support experience, with at least 2 years in a lead role-preferably in the financial sector.
- Strong understanding of ITSM principles (ITIL certification preferred).
- Hands-on experience with ITSM tools such as ServiceNow or Jira.
- Excellent communication, customer service, and problem-solving skills.
- Ability to work effectively under pressure and manage multiple priorities.
- Advantageous: Microsoft or CompTIA A+ certifications, familiarity with MAS Technology Risk Management framework.
We regret that only shortlisted candidates will be notified. However, rest assured that all applications will be updated to our resume bank for future opportunities.
Please kindly refer to the Privacy Policy of Good Job Creations for your reference: https://goodjobcreations.com.sg/en/privacy-policy/
EA Personnel Name: Ong Kang Quan Ryan
EA Personnel Registration Number: R23116952
EA License No.: 07C5771
