IT Engineer (EUDM)

Key Responsibilities

IT Asset & Inventory Management

• Maintain an organized and secure inventory store for IT assets.
• Assist in managing the full lifecycle of EUC assets, including receiving, issuing, tracking, and disposal of retired devices.
• Participate in secure asset destruction activities such as degaussing and physical crushing.
• Conduct physical stock checks and support inventory reconciliation activities.
• Monitor stock levels and ensure availability to support operational needs.

End-User Device Management (EUDM)

• Support onboarding, device refresh, and offboarding activities by preparing and issuing PCs, iPads, and loan devices.
• Process PC and iPad loan requests and ensure devices are configured and ready for use.
• Assist with deploying required software and updates to end-user devices.
• Collaborate with users and the Global DaaS team on Cloud PC and VDI requests.

Operations, Support & Incident Management

• Support EUC operations by resolving incidents and addressing deployment-related issues.
• Communicate clearly with stakeholders regarding incident status, resolutions, and deployment timelines.
• Participate in global technology rollouts to meet firmwide technology, security, and business requirements.

Vendor & Financial Coordination

• Liaise with vendors on hardware repairs, servicing, and billing discrepancies.
• Assist with billing reconciliation and preparation of operational and inventory reports.
• Support supplier and vendor management activities related to services rendered.

Reporting & Continuous Support

• Prepare operational and inventory-related reports to support management oversight.
• Provide flexible support across the team, taking on additional responsibilities as required to meet departmental needs.