IT Desktop Support Engineer

COMPANY OVERVIEW

Our client is a global technology-focused organization specializing in infrastructure management and IT workforce solutions.

JOB RESPONSIBILITIES

• Provide end-user support for Microsoft 365

• Handle incidents and service requests, perform initial troubleshooting and escalation

• Manage user accounts, permissions, and configuration changes

• Perform operational tasks for M365 using PowerShell (e.g., administration, verification, routine tasks automation)

• Create and manage tickets, document troubleshooting steps and resolutions using ITSM tools

• Coordinate with internal teams and vendors for issue resolution and follow-ups

• Maintain knowledge articles, SOPs, and FAQs

JOB REQUIREMENTS

• Atleast 1-year relevant experience

• Experience in IT Helpdesk / Service Desk support

• Solid understanding of Microsoft 365 fundamentals and support operations

• Japanese language proficiency (written and spoken) to communicate effectively with Japanese speaking stakeholders

• Coordinate with stakeholders/users

• PowerShell scripting/administration experience

• Experience with ITSM tools such as ServiceNow, Zendesk, Dynamics 365, etc.

• Hands-on experience with Exchange Online, Teams, SharePoint, OneDrive, Entra ID (Azure AD), etc.

• Experience supporting global users

Interested candidates who wish to apply for the above positions, please click Apply now.

We regret that only shortlisted candidates will be notified.

Working Location: Singapore

Bhadoria Shilpalekha Vikas (R1876178)

JAC Recruitment Pte. Ltd. (90C3026)

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