Provide end-user support by troubleshooting issues related to workstations, peripherals, network connectivity, wireless devices, printers, and Microsoft Office applications.
Escalate unresolved incidents to Level 2 support teams and relevant vendors when necessary.
Log, monitor, and update all incidents in the company's web-based ticketing system, ensuring timely follow-up and resolution.
Support physical relocation of IT equipment, including moving and setting up workstations during office reconfigurations or Business Continuity Plan (BCP) exercises.
Deploy and configure IT equipment using standard operating system images and required software.
Perform routine backup operations, including monitoring daily backup jobs and carrying out data restoration when required.
Assist in administrative tasks such as IT inventory management (recording, tracking, and audits) and maintaining documentation in the corporate portal.
Perform basic Windows Server administration tasks.
Provide user support for corporate applications hosted on Windows servers.
Job Requirements
Diploma or Degree in Information Technology, Computer Science, or a related field.
Proven experience in IT support, desktop support, or helpdesk operations.
Strong knowledge of Windows OS, Microsoft Office applications, and basic networking concepts.
Familiarity with Windows Server environments and backup systems is an advantage.
Ability to troubleshoot hardware, software, and network-related issues independently.
Good communication and interpersonal skills to support end-users effectively.
Ability to manage multiple tasks, prioritize issues, and meet service level expectations.
Physically fit to handle manual movement of IT equipment when required.
