Governance of SEA IT Services, procurement and assets management
Support local huge meeting/live stream events, clearly understand requestor's scenario and requirement, establish video/audio devices connection and ensure no incidents during the event.
Provide 1st level IT support including desktop related technical assistance via telephone, ticket system, emails and instant chat messaging tool, etc.
Troubleshooting and resolving single customer issues with Windows.
Supporting Microsoft Office, VPN, SharePoint, and User Client Hardware, Mobile devices, user accounts and permissions.
Using remote administration tools to resolve issues on desktops, laptops, and printers.
Ensuring proper documentation, notification, tracking, and follow up of all incidents.
Manage and mentor onsite team in Asia Pacific.
Update policies, procedure, and documentation relevant to project or operation.
Ensure compliance with standards, policies, and processes.
Requirements:
24 years of experience in IT governance, procurement, and asset management.
-on experience providing Level 1 IT support for Windows, Microsoft Office, VPN, and user hardware.
Ability to support and troubleshoot audio/video setup for large meetings and live stream events.
Proven experience managing or mentoring onsite IT teams in a regional environment.
Strong documentation skills with a solid understanding of IT processes, compliance, and incident management.
