IT Customer Service Representative

Job Summary
A global leader in technology consulting and digital transformation, our client delivers innovative solutions that enhance business performance and resilience. With deep expertise in cloud computing, data analytics, and AI-driven insights, they help organizations modernize systems, improve scalability, and accelerate operational efficiency. Their end-to-end approach to enterprise transformation empowers companies across industries to innovate with confidence and stay competitive in a rapidly evolving digital landscape. Our client is looking for a IT Customer Service Representative responsible for managing inquiries from internal and external users. Candidate would have the opportunity to interact with various stakeholders while enhancing on various hard and soft skills.

Main Responsibilities

• Acts as the primary point of contact for inquiries and issues raised by both internal and external users.
• Ensures client and project stakeholder satisfaction by minimizing rework and consistently meeting deliverable requirements, service levels, and specific performance targets.
• Steps in as a backup resource during contingency situations to maintain continuity of operations.
• Participates in periodic reviews of ticket updates from L2 Support, performing follow-ups with the team to ensure timely updates and resolution in compliance with SLA deadlines.
• Performs administrative responsibilities, including the preparation of ad-hoc reports by gathering, interpreting, and analyzing data to develop actionable insights that improve processes and optimize results

Next Step

• Prepare your updated resume (please include your current salary package with full breakdown such as base, incentives, annual wage supplement, etc.) and expected package. Simply click on Apply here to drop your resume or email at [Confidential Information].

Tamanna Bilandi

EA Licence No. 91C2918

Personnel Registration No. R2096241