Business Requirement gathering and process mapping.
Walk-through requirement and design/collaborate with technical team.
Deliver 100% of Phase 1 modules(such as eBudgeting, eInvoice, eRebate, eDealMaster and ePriceSim modules) design/alignment with business/design sign-off on time and within budget.
Design and document workflow solution on ServiceNow and streamline internal organization approval processes (budget approvals, invoice processing, rebate management).
Work closely with customer cross-functional teams (Finance, IT, Procurement, Finance), external vendors, ServiceNow COE.
Report to the ServiceNow Lead/ Project Manager/Program Lead for NSC PATH implementation.
Ensure workflows comply with ServiceNow Development Procedure Best Practice / NSC Companies policies, and data security regulations.
Collaborate with surrounding systems team to ensure designs align with integration requirements, such as SAP and MuleSoft.
Conduct Gap Analysis between current processes and new system capabilities, proposing scalable/future proof and effective solutions.
Develop functional specifications and user stories, collaborating with technical teams for system configuration.
Align designs with business objectives and obtain design sign-off from relevant stakeholders.
Engage stakeholders through workshops, status updates, and change management communications, as well as end-user training.
Responsibilities
Bachelor's Degree in IT, Finance, or Business.
Proven 3+ years experience as a Functional Consultant or in similar business process.
Experience in designing and implementing Travel, Claim Request Approval, Invoice Creation and Approval, Budget Application Approval, and Discount Approval Applications.
Experience working with ERP integrated applications.
Strong understanding of ServiceNow platform and its capabilities.
ServiceNow certification is a plus.
Good analytical and problem-solving skills.
Good communication and interpersonal skills.
Ability to work independently and collaboratively in a team environment
