IT Application Support (SAP S4 HANA / MNC Company)

Responsibilities:

• Application Support - Provide Level 1 support for SAP S/4HANA modules and CPQ application, addressing user queries, issues, and incidents.

• Issue Management - Troubleshoot, track, and resolve incidents, escalating to higher support levels as required.

• Change Request - Work closely with process owners and business teams to document requirements for enhancements.

• Testing & Validation - Prepare and execute UAT scenarios in collaboration with business users validate system changes, fixes, and enhancements before production deployment.

• Process Improvement - Analyse recurring issues and identify opportunities and propose process enhancements or automation opportunities.

• Document recurring issues, maintain knowledge base articles, and support user training sessions.

• Communication - Ensure proper communication between IT, business teams, and external vendors for issue resolution.

• Compliance & Standards: Ensure adherence to IT policies, security standards, and change management processes in all SAP-related activities

Requirements:

• Bachelor's degree / Diploma in information technology, or a related field.

• 1-3 years of IT Application support experience in an end-user environment.

• Good understanding of S4 HANA module withexposure to SD, FI, MM, and CS module

• Familiarity with SAP Cx Cloud and CPQ system or any kind of CRM application is an added advantage.

• Experience with incident management, service desk tools, and change management processes.

HOW TO APPLY:

Interested applicants, please click on Apply Now or submit your resume to

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