IT Application Support (SAP Experience)

Roles & Responsibilities

• Application Support - Provide Level 1 support for SAP S/4HANA modules and CPQ application, addressing user queries, issues, and incidents.

• Issue Management - Troubleshoot, track, and resolve incidents, escalating to higher support levels as required.

• Change Request - Work closely with process owners and business teams to document requirements for enhancements.

• Testing & Validation - Prepare and execute UAT scenarios in collaboration with business users validate system changes, fixes, and enhancements before production deployment.

• Process Improvement - Analyse recurring issues and identify opportunities and propose process enhancements or automation opportunities.

• Document recurring issues, maintain knowledge base articles, and support user training sessions.

• Communication - Ensure proper communication between IT, business teams, and external vendors for issue resolution.

• Compliance & Standards: Ensure adherence to IT policies, security standards, and change management processes in all SAP-related activities

Job Requirement

• Bachelor's degree / Diploma in information technology, or a related field.

• 1 year of IT Application support experience in an end-user environment.

HOW TO APPLY:

Interested applicants, please click on Apply Now or submit your resume to [Confidential Information]

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Lee Jia Xiang

EA Personnel Reg No: R25158171