Responsibilities:
- Acts as the single point of ownership for L3 support issues, ensuring proper logging, tracking of vendor tickets, and coverage during holidays, weekends, and critical business periods
- Manages offshore support rosters and shift assignments, engages with vendors for escalations and product issues, and coordinates with onshore development teams for bug fixes, configuration, or data-related issues
- Leads root cause analysis sessions, ensures closure of preventive actions, and provides timely updates during high-severity incidents
- Coordinates with system owners on technical impacts and recovery timelines, while managing scheduling and communication for production deployments across multiple teams
- Conducts code reviews for hotfixes and technical changes, and validates change artifacts including impact analysis, release procedures, and test evidence
- Prepares change requests, risk assessments, rollback plans, and represents changes in Change Advisory Board meetings.
Requirements:
- Bachelors degree in computer science or information technology, or a related field
- Possesses over 8 years of application support experience, including senior L3 support or leadership roles within banking or financial institutions, with strong knowledge of incident management, problem resolution, and production support processes
- Certified in PMP, PRINCE2, or ITIL, with preferred experience in managing or coordinating offshore teams
- Demonstrates hands-on expertise in Java development and SQL, with additional experience in deploying and maintaining Java cloud-native applications considered a plus
- Proactive and well-versed in incident management, problem resolution, and production support best practices
- Hands-on experience with container platforms like Kubernetes and OpenShift, an understanding of core enterprise infrastructure components.
To apply, please visit www.gmprecruit.com and search for Job Reference: RY696536
To learn more about this opportunity, please contact Yingying at [Confidential Information]
We regret that only shortlisted candidates will be notified.
GMP Technologies (S) Pte Ltd | EA Licence: 11C3793 | EA Personnel: Lai Yingying | Registration No: R1110239
