IT & helpdesk support officer

Responsibilities:

Provide IT & helpdesk support for hardware & software, computer installation& setup, Email setup & support for computer or mobile device, basic printer setup & support(MS Office, mobile devices, etc.).

Troubleshooting and problem solving for both IT Hardware and Applications in a timely manner. Escalate issues and involve experts whenever required in order to resolve issues as quickly as possible.

Maintain IT asset and software licensing inventory and IT knowledge base. Manage network infrastructure, ensuring smooth connectivity and security across locations

Assist in IT internal project(s) / maintenance.

Complete related administrative paperwork and reports as necessary.

Support business applications, overseeing email and internal systems to maximize efficiency

Assist in ad hoc projects as assigned

Requirement:

Diploma in IT or related discipline. Preferably in Computer Science or Information Technology, or equivalent

3- 5 years relevant experience in IT and helpdesk field

Good experience with hands-on user support, familiar with general desktop software e.g. MS Office,Windows, Networking

Experience with Microsoft 365 products support such as Teams,OneDrive, SharePoint

Organize and independently priorities work and logically develop work plans Self-motivation and team player with good attention to details

Fluency in English and Mandarin in order to communicate with English-speaking and Mandarin-speaking stakeholders