IT Administrator

1. Incident Management

Monitor incident queues and route tickets to the appropriate engineers.

Log incidents with the service desk for any IT issues identified during administrative activities.

2. Service Request (SR) Management

Support the raising of Service Requests (SRs) when required.

Monitor, assign, and follow up with the team on the progress and completion of SRs.

Coordinate with users and backend teams to obtain additional information required for SR fulfilment.

3. User Management

Work closely with HR to support the onboarding of new users and offboarding of resigned staff.

Coordinate with the asset team to ensure the necessary assets for new users are prepared for deployment.

Raise the required SRs for user onboarding and offboarding activities.

Liaise with system, network, and desktop teams to ensure all necessary accounts are properly set up.

4. Asset Management

Provide administrative support for the regular maintenance and updating of the IT asset inventory, where required.

Track and manage assets through the Asset Management System.

Coordinate with asset owners to carry out asset verification.

Liaise with the organization to manage asset statuses, including:

Managing assets assigned to users and engineers.

Tracking assets delivered by suppliers and returned to vendors.

Monitoring IT appliances purchased by the organization.

5. Reporting

Maintain and update weekly and monthly SR utilization reports in the tracking system.

Record and update monthly man-day utilization.

Prepare monthly reviews of central services, including user accounts and subscriptions, where required. This includes:

SG-MAIL

SG-VPN/GOMAX

SG-EPP and etc.

6. Tech Refresh (TR)

Coordinate with the team to assign laptops designated for Tech Refresh.

Support engineers in arranging TR appointments with users.

Prepare Tech Refresh reports.

Maintain accurate records of laptops issued to and collected from users throughout the TR process.