Role:IT ADMIN L1

JD:

We are seeking a skilled and proactive IT Administrator to manage and support the day-to-day IT infrastructure and systems of our organization. The ideal candidate will ensure the stability, integrity, and efficient operation of the IT environment, including servers, networks, software, and user support.
Key Responsibilities:
. SG-Mail Service Requests
. Shared mailbox account and distribution list creation and termination
. Grant / remove user access to mailbox accounts
. Submission of PKI certificate issuance/ renewal request
. Updating of user Outlook profile and re-designation
. Submission of EPP provisioning for newly imaged machines
. Review of AD list for inactive user accounts deprovisioning
. Software / application packaging and installation requests
. VPN token assignment and replacement for users
. Submission of CLZ/VPN/GoMax/SGEPP firewall rules requests
. Multi-Factor Authentication reset
. Update membership of security group
. Submission of various NSSR requests
. SSR deduction for laptop loan/ WOG disk wipe/ WOG imaging requests
. Addition or removal of hostnames from FFE group
. Taking minutes of meeting for agency meeting
. Other administrative tasks assigned by SDM/SDD
. Good communication and excellent interpersonal skills, Proficient in Microsoft Office applications
. ITIL Process Knowledge
. Process handling
. Incident and request handling
. WOG Preferred knowledge.
. Maintain IT asset inventory and software licensing records
. Coordinate with third-party vendors for hardware/software procurement and support
. Prepare documentation for systems and procedure
Education & Experience:
. Diploma or Bachelor's degree in Information Technology, Computer Science, or related field
. 2+ years of experience in IT administration or support role
Soft Skills:
. Strong problem-solving and analytical skills
. Excellent communication and interpersonal skills
. Ability to prioritize and manage multiple tasks efficiently
. Attention to detail and commitment to continuous improvement