What You Will Do
This role is expected to support data cleaning, organization, and analysis of the IR SEA installed base. This includes standardizing customer and product data, segmenting customers, and helping identify growth opportunities such as upsell, renewals, and expansion. The intern will also assist in creating dashboards, reports, and simple recommendations that guide sales and marketing teams in developing targeted growth strategies.
How You Will Do It
Reclassify, identify, and align IR SEA installed base data
- Deduplicate records, standardize fields, and map records to a single, consistent data model
- Link accounts, contacts, products, contracts, and service events to create a complete installed base picture
- Collect and analyze customer data to support tailored growth strategies
Define data collection plan and identify data sources
- Segment customers by relevant attributes (region, industry, company size, product family, lifecycle stage, usage patterns)
- Perform exploratory and descriptive analytics to uncover growth opportunities (upsell/cross-sell, expansion, renewals, churn risk, adoption gaps)
- Create dashboards and regular reports to monitor key indicators and progress against growth objectives
- Classify and report on key growth areas based on data collection
Translate data findings into clearly defined growth opportunities categorized by product, geography, market segment, and lifecycle stage
- Prioritize opportunities using a simple impact/effort framework and align with regional growth goals
- Produce regular, executive-friendly reports and visualizations that highlight top opportunities, potential revenue impact, and recommended actions
- Partner with sales, marketing, customer success, and product teams to develop action plans and initial experiments or pilots
- Document recommended playbooks, outreach ideas, and measurement plans for each opportunity
What We Look For
- Pursuing a relevant degree in business/engineering/computing, with keen interest in commercial activities
- Strong analytical skills and the ability to interpret data effectively
- Excellent verbal and written communication skills
- Ability to work collaboratively within a team environment
- Creative problem-solving skills and a proactive approach to tasks
