Job Description

IoT & IT Support Engineer

Company: Carats&Co Pte ltd
Location: Singapore | Full-time

About the Role

We are looking for a hands-on IoT & IT Support Engineer to support our office IT infrastructure and technology projects. The role covers computer troubleshooting, server administration, data backups, networking and IoT device deployment, including digital signage systems and media players.

Key Responsibilities

IT Support & Troubleshooting

Install, configure and troubleshoot desktops, laptops, printers, software and other IT equipment.
Diagnose and resolve hardware, operating system, email and network issues.
Manage user accounts, access permissions, software updates and security patches.
Provide remote and on-site technical support to staff and clients.

Server Administration & Backups

Set up, maintain and monitor Windows/Linux servers and NAS storage.
Configure and monitor scheduled backups for servers, databases and business files.
Investigate backup failures and perform regular restoration tests to verify data recovery.
Maintain backup records, recovery procedures and system documentation.
Support endpoint protection, antivirus and access security.

IoT & Project Support

Deploy, configure and troubleshoot IoT devices, sensors, gateways, industrial PCs and digital signage players.
Support Linux-based devices, including Raspberry Pi and similar platforms.
Configure routers, switches, Wi-Fi, VPNs and 4G/5G connectivity.
Work with software developers and vendors to resolve device connectivity and integration issues.
Conduct site installation, testing, commissioning and preventive maintenance.

Requirements

Diploma or relevant qualification in Information Technology, Computer Engineering, Electronics or a related field.
Preferably at least two years of relevant IT support, infrastructure or IoT experience. Candidates with strong practical skills will also be considered.
Hands-on experience troubleshooting computers, peripherals and network equipment.
Working knowledge of Windows and Linux operating systems.
Experience administering servers or NAS systems, managing backups and restoring data.
Understanding of TCP/IP, DNS, DHCP, firewalls and VPNs.
Able to troubleshoot independently, communicate clearly and document solutions.
Willing to travel to project sites across Singapore and provide occasional support outside normal working hours when required.

Added Advantages

Basic scripting or development skills in Python, Bash or PowerShell.
Familiarity with MQTT, REST APIs, Modbus or other IoT communication protocols.
Experience with digital signage, remote device monitoring, virtualisation or cloud platforms.

What We Value

A practical problem-solver who takes ownership, follows issues through to resolution and enjoys working across office IT and connected technology projects.