The Field Engineer is responsible for identifying, investigating, and diagnosing operational issues associated with IoT nework equipment and sensors through to completion. This role bridges the gap between back-office systems and field deployment, ensuring optimal network performance, device communication reliability, and successful implementation of smart grid initiatives across the service territory.
Key Responsibilities:
- Investigations will include cross system checks and validation to confirm the origin of the issue and if further field diagnosis is required
- Field diagnosis will include on site investigations of radio communications equipment and sensors (which include communications interfaces) to determine root cause analysis and initiate remedial works as is appropriate
- Provides on-site technical assistance to investigate, troubleshoot and repair equipment and software applications as well as serving as an escalation point for these activities.
- Where remedial works are required the field tech will create work orders and service tickets to ensure works are completed and issues are resolved ahead of service level requirements
- Escalate patterns of issues that may be systemic of underlying trends through problem tickets for further engineering analysis
- Lead field deployment of communication infrastructure including collectors, repeaters, and access points
- Conduct RF site surveys and network coverage analysis to optimise communication topology
- Coordinate installation programs and ensure proper network registration and commissioning
- Conduct field testing of new technologies and communication protocols
- Develop and maintain technical documentation for field operations and troubleshooting procedures
Technical Expertise:
- RF Communications: Knowledge of RF propagation, antenna theory, and wireless networking principles
- IoT Systems: 1+ years hands-on experience with IoT platforms. (AMI experience of Itron, Landis+Gyr, Sensus, Silver Spring Networks) is preferable
- Network Protocols: Understanding of mesh networking, TCP/IP, cellular communications, and PLC technologies
- Test Equipment: Proficiency with spectrum analyzers, network analyzers, signal generators, and AMI diagnostic tools
- Utility Technology: Knowledge of smart meter hardware, communication modules, and utility metering standards is preferable
- GIS Systems: Experience with geographic information systems and network mapping applications
Professional Skills:
- Problem Solving: Strong analytical and troubleshooting skills for complex technical issues
- Communication: Excellent written and verbal communication skills for technical and non-technical audiences
- Documentation: Proficiency with technical writing, network diagramming, and reporting tools
