Investigation Engineer

Job Descriptions

. Perform investigation for RMA cards from Customer and provide detailed assessment report and proposed repair actions.

. Work closely with cross-functional teams, to ensure necessary repair action has been carried out for all RMA cards before ship to Customer.

. Communicate closely with Customer and other sites on probe card related matter.

. Support DOE projects and provide analysis report to Customer.

. Prepare necessary report demanded by supervisor and Customer.

. Attend internal and external meetings.

. Compile daily activity Tracker & submit Monthly Report

. Provide application support, technical solutions for Probe cards to various customer across Singapore& Overseas.

. Collaborate with the sales team to identify customer requirements and provide onsite support to resolve probe related failures.

. Work closely with HQ counterparts to understand new product/technology portfolios and transfer knowledge to customers.

. Support customers throughout the entire product development lifecycle: evaluation, qualification and mass production.

. Work closely with Customer product engineers to troubleshoot and verify probe cards and ensure Probe card fit to run for production.

. Participate DOE projects at customer site to improve Probe card Testing performance.

. Coordinate with cross-functional teams including HQ counterparts to meet customer different needs and ensure Customer satisfaction.

. Travel to customer sites (local and overseas) for support if required.

Requirements
. Knowledge of electronic components and their applications will be added advantage.

. Demonstrated ability in analytical thinking and effective problem solving.

. Effective communication and presentation skill, with the ability to clearly explain technical concepts to customers.

. Customer-focused, proactive, and equipped with a strong problem-solving mindset.