Inventory Planning & Fulfilment Analyst

Key Responsibilities:

Inventory Planning & Optimisation

. Analyse inventory levels to support demand requirements and replenishment plans

. Monitor inventory turnover, days of supply, and stock ageing

. Identify slow-moving, excess, and at-risk inventory

. Support inventory allocation decisions to balance availability and efficiency

Shelf-Life & Expiry Management

. Track product shelf life and expiry dates across warehouses and locations

. Ensure FEFO / FIFO compliance in inventory planning and fulfilment

. Flag and recommend actions for near-expiry inventory (transfers, promotions, write-offs)

Order Fulfilment & Customer Service Support

. Support order fulfilment by confirming stock availability and lead times

. Assist in order allocation, prioritisation, and release

. Coordinate with warehouse and logistics teams to ensure timely delivery

. Communicate proactively with customer service and sales on shortages, delays, or substitutions

Data Analysis & Reporting

. Prepare inventory and fulfilment performance reports (fill rate, ageing, expiry risk)

. Analyse root causes of fulfilment issues and inventory variances

. Provide actionable insights to improve service levels and inventory performance

Cross-Functional Collaboration

. Work closely with sales, customer service, procurement, warehouse, and logistics teams

. Support alignment between demand forecasts, inventory plans, and customer commitments

. Escalate risks impacting inventory health or customer fulfilment

Systems & Process Improvement

. Maintain inventory and order data accuracy in ERP / fulfilment systems

. Support continuous improvement initiatives in inventory planning and fulfilment processes

. Assist in developing SOPs for inventory allocation and fulfilment controls

Job Requirements:

. Min. Diploma in Business, Operations, or Supply Chain Management

. 2-5 years experience in inventory planning, fulfilment, or supply chain operations

. Strong analytical and problem-solving ability

. Customer- and service-oriented mindset

. Clear communication and coordination skills

. Ability to balance planning responsibilities with operational execution

. High attention to detail and time management

. Experience in FMCG, retail, manufacturing environments

. Experience managing expiry-sensitive or perishable inventory

. Understanding of order-to-cash and fulfilment workflows