Job Description

Responsibilities

Review Customer Support Standard Work documents and assess alignment with current operational practices.
Identify process gaps, inefficiencies, and opportunities for improvement, and recommend updates to standard work documentation.
Support the digitization of Customer Support processes to improve efficiency and data accessibility.
Assist in enhancing the Long-Range Planning (LRP) template to improve planning accuracy and reporting.
Maintain and enhance the Customer Product Database to ensure data accuracy and completeness.
Support the 1H2027 invoice checking exercise by validating invoice accuracy and identifying discrepancies.
Participate in cross-functional process improvement initiatives with various departments to streamline workflows and improve operational effectiveness.
Support the Customer Support team with ad hoc projects and operational tasks as assigned.

Requirements

Diploma or Undergraduate in Business, Industrial Engineering, Mechanical Engineering, Aerospace Engineering, Data Analytics, Information Systems, or related disciplines.
Proficient in Microsoft Office applications, particularly Microsoft Excel and PowerPoint.
Strong analytical and problem-solving skills with attention to detail.
Ability to analyze processes and recommend practical improvements.
Good communication and interpersonal skills with the ability to work effectively in a cross-functional environment.
Self-motivated, organized, and able to manage multiple tasks independently.
Interest in business process improvement, digital transformation, and the Aerospace MRO industry.

Learning Outcome

Gain exposure to Customer Support operations within the Aerospace Maintenance, Repair & Overhaul (MRO) industry.
Develop practical experience in business process mapping, standard work development, and continuous improvement methodologies.
Learn how digital transformation initiatives improve operational efficiency and data management.
Gain hands-on experience in planning support, database management, and invoice validation processes.
Build cross-functional collaboration skills by working with Operations, Finance, Engineering, and other support functions.
Develop analytical, project management, and problem-solving skills through participation in continuous improvement initiatives.