International Assignment Consultant

Job Description

JOB TITLE: International Assignment Consultant (IAC)

LOCATION: Singapore

REPORTS TO: Client Services Manager through the Senior IAC

Primary Function

The IAC serves as the navigator of the relocation process for his/her international assignees. Responsibilities include, but are not limited to: administering relocation policy/program; counseling on best utilization of resources (language and cross-cultural); coordinating the shipment of household goods, destination services and expense management.

Major Duties And Responsibilities

• Provides single point of coordination for all phases of international relocation activities on behalf of client as outlined in contractual agreement. Provide exemplary customer service to assignee and his/her family.
• Deliver Cartus core products and services (consulting, cross cultural, language, moving services, etc.) to assigned customers according to prescribed Cartus standards.
• Demonstrate knowledge of Cartus products and services in all interactions with client and customer.
• Compile data and/or coordinate the compilation of data from internal Cartus departments to ensure the accuracy and timeliness of client reporting.
• Research foreign country specific information to assist clients in the development of new and existing international policies and compensation programs.
• Maintain and enhance relationships with Cartus internal departments and external suppliers/partners in regards to meeting and exceeding clients needs.
• Participate in special projects as needed, including client presentations, client/supplier training, trade conferences, etc.
• Maintain compliance with Cartus corporate policies, programs, and standards.
• Promote Cartus and partnership services to generate increased revenue.
• Recognize cross selling opportunities of Cartus products and services to assign clients to generate increased revenue.
• Any other duties as assigned by the Management.
  
  

Critical Dimensions

• Clear and concise written and verbal communication skills
• Superior customer service skills
• Good planning & organization
• Detail oriented; ability to multi-task
• Team player
• Technical/professional knowledge
• Able to [learn to] deliver all Global Services products
• Cultural sensitivity
• Innovative and resourceful
• Good presentation skills
• Good interpersonal skills
  
  

Education/Experience Requirements

• Bachelor's degree or equivalent.
• 2-5 years related business experience in the customer service, call centre, relocation, destination services, immigration, moving services, real estate, Accounting firms-HR outsourcing (expatriates payroll), hospitality (hotel concierge, airlines) or international industry.
• Bilingual and/or expatriate experience a plus.
  
  

About Us

Cartus Corporation is a global leader in talent mobility and corporate relocation services. With more than 70 years of experience, Cartus provides comprehensive relocation solutions in over 190 countries, supporting organizations of all sizes—including nearly one third of the Fortune 100—through innovative, people first mobility programs. Cartus is a subsidiary of Compass International Holdings.

Compass International Holdings is a global real estate services company empowering real estate professionals with everything they need to realize their entrepreneurial potential. With a presence in every major U.S. city and approximately 120 countries and territories, Compass International Holdings serves millions of buyers and sellers through a portfolio of some of the most recognized and iconic brands: @properties , Better Homes and Gardens® Real Estate, CENTURY 21 ®, Christie's International Real Estate , Coldwell Banker ®, Compass , Corcoran ®, ERA ®, and Sotheby's International Realty ®. In addition to brokerage services, Compass International Holdings offers integrated services, such as mortgage, title, insurance, escrow, and relocation.

• NYSE: COMP
• 340,000 Real Estate Professionals
• 2,000+ independently owned and operated brokerages
• 120 countries and territories