Intern, Robot Operations and Management Discovery, Physical AI Division, SNDG

Project Description:

This internship offers an exciting opportunity to study how robots are operated and managed across existing Government deployments, building on initial Human-Robot Interaction (HRI) research already conducted. Findings will be synthesised to identify recurring operational challenges and inform potential interventions to improve the effective adoption and management of robots.

Project Objectives:

• Understand how robots are operated, supported, and managed in real-world Government environments
• Identify recurring user needs, operational pain points, workarounds, and underlying problems across different robot deployments
• Map key workflows and interactions across frontline users, supervisors, service contractors, robot vendors, and agencies
  
  

Expected Deliverables:

• User research findings and synthesis across selected Government robot deployments
• User journeys, service blueprints, workflow maps, and prioritised problem and opportunity areas
• Concepts and prototypes of selected interventions, supported by user testing and iteration
• Final recommendations on potential interventions, robot management solutions, and areas for further development
  
  

Requirements

User Research Background

• Experience or interest in qualitative user and field research, including interviews, contextual inquiry, and field observations
• Ability to analyse and synthesise qualitative data into user needs, insights, journeys, service blueprints, and problem maps
• Strong communication, curiosity, and analytical skills, with the ability to engage users from different operational backgrounds
  
  

UI/UX Background

• Experience or interest in UI/UX, interaction, or product design, including user flows, wireframes, mock-ups, and interactive prototyping
• Familiarity with design and prototyping tools such as Figma, as well as user-centred design methodologies
• Ability to translate research findings into design concepts, conduct usability testing, and iteratively improve designs based on user feedback
  
  

Interns should be comfortable conducting on-site research and engaging with frontline operational users.