About The Team
Join our vibrant Policy Servicing & Premium Management team at Singlife!
At Singlife, we make insurance fun and hassle-free. Our team is dedicated to providing a better way to service and help our customers adapt quickly and effortlessly to changing times and needs. We transform traditional paper-based servicing into a seamless digital experience, aligning with the Smart Nation agenda.
We ensure a delightful and frictionless servicing journey for our customers, making it easy for them to manage their policies, pay premiums, and receive payouts. By leveraging data analytics, we understand our customers better and drive e-adoption, ensuring a smooth and enjoyable online journey.
If you&aposre passionate about innovation and love working in a dynamic and collaborative environment, this is the perfect place for you!
Focus Of The Internship
You will assist the Policy Servicing & Premium Management team in enhancing our servicing journey and achieving desired outcomes through the application of behavioral psychology principles and data-driven decision-making.
You will collaborate with the team to review and streamline processes, evaluate collaterals, and develop action plans to ensure a seamless digital servicing experience.
Additionally, you will have the opportunity to gain hands-on experience in translating data into actionable strategies and working with cross-functional stakeholders to influence customer behavior and achieve desired results.
Key Responsibilities
- Conduct Research and Analysis: Perform research on behavioral psychology principles and data-driven decision-making to enhance our servicing journey. Analyze current processes and customer data to identify areas for improvement and develop actionable insights.
- Process Review and Streamlining: Collaborate with the team to review and streamline existing processes, ensuring they are efficient and aligned with our digital servicing goals. Identify bottlenecks and propose solutions to enhance the overall customer experience
- Collateral Evaluation: Evaluate existing collaterals and communication materials to ensure they are effective and aligned with our digital servicing strategy. Provide recommendations for improvements to enhance customer engagement.
- Action Plan Development: Formulate and implement action plans to drive a frictionless digital servicing journey. Work closely with the team to ensure these plans are implemented effectively and achieve the desired outcomes.
- Data Translation and Strategy Formulation: Gain hands-on experience in translating customer data and behavior into actionable strategies. Use data analytics to drive e-adoption and improve the overall servicing experience.
- Cross-Functional Collaboration: Collaborate with cross-functional stakeholders within the company to steer customer behavior and achieve desired results.
- Service Improvement Initiatives: Develop content for service improvement, engagement campaigns, or training materials. Participate in initiatives aimed at enhancing customer experience and driving digital adoption.
Key Learnings
- Behavioral Psychology Application : Gain hands-on experience in applying behavioral psychology principles, such as choice architecture, to enhance customer servicing journeys and drive desired outcomes.
- Data-Driven Decision Making : Develop skills in analyzing customer data and translating insights into actionable strategies to reduce failure demands, improve digital servicing experiences and drive e-adoption.
- Process Improvement : Learn how to review and streamline processes to ensure efficiency and alignment with digital servicing goals, identifying bottlenecks and proposing solutions.
- Cross-Functional Collaboration : Collaborate with cross-functional teams within the company, gaining exposure to different functions and understanding how to work effectively with diverse stakeholders.
- Communication and Presentation : Enhance your communication skills by preparing presentation decks and reports for management updates, and effectively conveying findings and recommendations to stakeholders.
- Service Improvement Initiatives : Participate in initiatives aimed at enhancing customer experience and driving digital adoption, developing content for service improvement, engagement campaigns, or training materials.
Education & Experience Requirements
- Academic Background: Currently pursuing a bachelors degree in psychology, or a related field.
- Curiosity for Insurance Operations: A strong interest in insurance operations and a desire to make a meaningful impact.
- Skills: A quick and enthusiastic learner with excellent analytical, problem-solving, communication, interpersonal, and stakeholder management skills.
- Proficiency: Proficient in MS Office (Word, Excel, PowerPoint) and comfortable with data.
If you find yourself able to demonstrate the criteria above, apply with us now. We look forward to your application.
