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Certis Cisco

Intern, Office of Business Excellence

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Job Description

Program Transformation Intern (CSDS)

Key Responsibilities:

  • Support implementation of transformative projects under the Certis Service Delivery System (CSDS) program, ensuring alignment with quality and operational goals.
  • Assist in CSDS 2.0 development and prototyping, including initiatives such as AI-enabled auditing and data-driven certification frameworks.
  • Coordinate and support CSDS engagement events, including planning, logistics, and stakeholder communication.
  • Contribute to research and drafting of whitepapers documenting transformation initiatives and best practices.
  • Provide operational support for audits and site certifications, including data collection, dashboard updates, and compliance checks.
  • Assist in change management and stakeholder engagement activities, ensuring smooth adoption of new processes and tools.

Requirements:

  • Currently pursuing a Diploma or Bachelor's degree in Business, Data Analytics, IT, Engineering, or related fields.
  • Interest in digital transformation, process improvement, and quality systems.
  • Ability to work independently and in a team, with strong attention to detail.
  • Positive attitude and adaptability in a fast-paced environment.
  • Research and analytical mindset for whitepaper development and data-driven projects.

Skills and Competencies (Any Specific Software/Tools Knowledge Required):

  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
  • Basic data analysis skills; familiarity with Power BI or Tableau is a plus.
  • Familiarity with Project Management tools is a plus.

Strong communication skills (written and verbal) for stakeholder engagement and documentation.

_______________________________________________________________________________

Innovation Engagement Intern

Key Responsibilities:

  • Develop and create content to promote innovation initiatives.
  • Assist in brainstorming creative ideas for campaigns and innovation storytelling.
  • Help plan and coordinate logistics for innovation-related events, workshops, and hackathons. Support on-site event execution and post-event follow-up.
  • Collaborate with the team to design strategies that spark interest in innovation programs.
  • Research and share trends, tools, and best practices to inspire innovative thinking.
  • Liaise with external vendors, partners, and academic institutions for content or event-related needs.
  • Assist with documentation, scheduling, and reporting for innovation activities.
  • Track engagement metrics and provide insights for improvement.

Requirements:

  • Currently pursuing a Diploma or Bachelor's degree in Business, Marketing, Media, or related fields.
  • Interest in creating sustainable culture, posting an impact on organizational change.
  • Interest in innovation, technology, and emerging trends.
  • Creative mindset with strong storytelling ability
  • Ability to work independently and collaboratively, with strong attention to detail.
  • Positive attitude and adaptability in a fast-paced environment.

Skills and Competencies (Any Specific Software/Tools Knowledge Required):

  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
  • Basic video editing and graphic design skills (e.g., Canva, Adobe Premiere).
  • Strong communication skills (written and verbal) for stakeholder engagement and documentation.
  • Experience in event managements or social media management is a plus.

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About Company

Job ID: 145277771

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