Intern, Global Partner Solutions

Partner Enablement and Product Demo Intern

About the role

In this role, you will help the Global Partner Solutions team promote and make our software product easier for channel partners to understand, demonstrate, and use. You will learn about Channel business, partner lifecycle management, help create practical learning materials, support partner onboarding activities, and maintain the product demonstration environment used for training and product briefings.

You will work with team members who will guide you as you learn about the product, understand partner needs, and turn technical information into clear and useful content.

What You Will Do

• Create training materials, presentations, user guides, technical documents, and practical tools for channel partners.
• Use AI tools such as ChatGPT and Microsoft Copilot to research, draft, improve and organize training and technical content including tools that channel partners can use
• Help prepare and support partner briefings, product demonstrations, and onboarding sessions.
• Set up and configure demo environments including developing scripts or software programing for demonstrations and training.
• Help manage demo users, configurations, access, and supporting documentation.
• Record setup procedures and create troubleshooting guides for common issues.
• Work with team members to review and improve the accuracy, clarity, and usefulness of partner materials.
• Support other activities that help partners learn about and work with Mozart.

What You Will Learn and Gain

By the end of the internship, you will have the opportunity to:

• Understand software architectures and technical product and solution selling.
• Learn about Certis business and domains in Physical operations including security operations and facilities management, businesses and industries that Certis operates in.
• Build practical experience creating professional training and technical documentation.
• Learn how a technology product is introduced, demonstrated, and rolled out to business partners.
• Gain hands-on experience configuring and managing a software demonstration environment.
• Develop presentation, communication, facilitation, and stakeholder-engagement skills.
• Learn how to use AI tools responsibly to improve research, writing, documentation, and productivity including but not limited to building agentic AI apps to automate specific tasks.
• Strengthen your ability to explain technical concepts in a clear and accessible way.
• Develop problem-solving skills by supporting real demo environments and resolving configuration issues.
• Build examples of professional work that demonstrate your skills in content development, technology enablement, and product support.
• Learn practical use of AI in a real-world environment.

What You Bring

• An interest in technology, software products, training, or technical communication.
• Basic understanding of software applications and software engineering, IT and Cloud infrastructure, programming language and tools.
• Clear written and verbal communication skills.
• The ability to organise information and present it in a logical, easy-to-understand format.
• Basic problem-solving skills and willingness to investigate issues.
• Curiosity and confidence to learn unfamiliar systems.
• An organised, responsible, and detail-oriented approach to work.
• Willingness to learn and use AI tools thoughtfully, with appropriate review of their outputs.
• Ability to work independently while seeking guidance and collaborating with the team.

No prior professional experience in partner enablement is required. We are looking for someone who is curious, dependable, willing to learn, and interested in developing practical skills in technology and communications. This internship is suitable for someone who wants to explore a career in technology selling or delivery of technical services and adoption of AI in technology.

Channel Sales Operations Intern

About the role

As a member of the Global Partner Solutions teams, you will work with the team that supports Certis relationships with business partners and contributes to regional channel growth. You will gain practical experience in Customer Relationship Management (CRM), Partner Relationship Management (PRM), channel sales operations, channel marketing, business reporting, and partner programme administration.

You will be supported by experienced team members and will contribute to real business activities, including sales forecasts, partner reviews, channel marketing initiatives, management reporting, and quarterly business reviews.

What you will do

• Help maintain accurate and up-to-date information in CRM and PRM systems.
• Support partner onboarding, account updates, data checks, and reporting.
• Assist with sales pipeline tracking, sales forecasts, and follow-up actions.
• Help manage partner programmes, agreements, renewals, and related documentation.
• Support channel marketing activities such as partner communications, campaign coordination, event preparation, marketing content, and partner engagement initiatives.
• Assist with tracking channel marketing activities, participation, leads, and follow-up actions.
• Prepare information and presentation materials for management reviews, channel partner forecast reviews, and quarterly business reviews.
• Use approved AI tools such as ChatGPT and Microsoft Copilot to help prepare reports, summaries, presentations, and business documents including the automation of sales processes and functions.
• Support the GPS VP in administrative duties relating to channel business management and planning.

What you will gain

By the end of the internship, you will have:

• Practical experience using CRM and PRM systems in a business environment.
• A clearer understanding of channel business, channel sales operations and how partner ecosystems support business growth.
• Exposure to sales forecasting, pipeline management, partner programmes, and business reviews.
• Experience preparing professional reports, presentations, and management documentation.
• Practical experience using AI tools to improve productivity, while applying good judgement, confidentiality, and fact-checking.
• A better understanding of Certis, its solutions, the industries it serves, and the regional markets supported by Global Partner Solutions.
• Opportunities to develop communication, organisation, analytical, stakeholder-management, and business skills.
• Insight into potential career paths in channel sales, sales operations, partner management, business operations, and technology-enabled business functions.

What you will bring

• Current undergraduate student in a business, data analytics, information systems, marketing, supply chain, or a related progam.
• Basic knowledge of business operations, sales processes, data management, or customer relationship management.
• Familiarity with Microsoft Excel and PowerPoint.
• Good written and verbal communication skills.
• Strong attention to detail and an ability to organise information accurately.
• Willingness to learn new systems, processes, and business concepts.
• Curiosity about technology, AI tools, sales, and partner management.
• A proactive, dependable, and collaborative approach to work.

No prior professional experience in sales operations, CRM or PRM is required. We are looking for someone who is curious, dependable, willing to learn, and interested in developing practical skills in channel sales management and operations. This internship is suitable for someone who wants to understand how a Channel business operates and explore careers in technology sales, channel management and sales operations.