Job Description
Keppel is a leading global asset manager and operator with strong capabilities in energy & environment, urban development and connectivity, creating solutions for a sustainable future. This role sits within the Shared Services Centre in IT team. The intern will be responsible in the following:
- Assessing existing SAP/ other application operation process and recommending improvements.
- Ensuring compliance and supporting annual audit exercise.
- Assist in AMS weekly reporting to monitor aging tickets, team performance, open tickets etc.
- Assist to perform service requests (minor changes) and provide customer experience on their queries or pain points based on standard operating procedures (SOP).
- Coordinate in User Access Review for applications.
- Participate in system integration testing (SIT) testing and coordinate user acceptance testing (UAT) for enhancements/projects.
- Provide support globally, including facilitating discussions with China users (if Chinese speaking). Learning Outcomes:
- Learning opportunities in area of IT service management / maintenance.
- Exposure to various applications i.e. SAP, .NET, Microsoft Azure, Moodle, Treasury System, Concur etc.
- Learning opportunities pertaining to application User Access design, process and control.
- Exposure to various Keppel's Business Units, and co-workers from across the globe.
- Learning opportunities to apply automation (RPA) and to explore new ideas to improve gaps in support processes or reporting.
Job Requirements
Job Requirements:
- Undergraduate pursuing a degree in Computer Engineering, Computer Science, Business IT, IT Security.
- Excellent teamwork, collaboration, interpersonal, and communication skills.
- Superb analytical and problem-solving abilities.
- Excellent organizational and time-management skills.
- Effective communication skills with business users are a plus.
- Pro-active, able to work independently and in a team with minimal supervision.
- Knowledge or experience in SAP, Concur is a plus.
- Knowledge or experience in Intranet is a plus.
- Knowledge in HTML, CSS, Dot Net, K2 and JavaScript is a plus.
- Knowledge in cloud infrastructure is a plus.
BUSINESS SEGMENT
Corporate
PLATFORM
Operating Division
