The Intern, Customer Support will have the opportunity to assist our customers with their problems while using R&S products and services. This role will ultimately help establish our reputation as a company that offers excellent customer support during all sales and after-sales cycle.
Your tasks
- Provide assistance to customers queries while using R&S products in a timely and accurate manner, via phone, email or ticketing system
- Identify customer needs and provide timely resolution of problems or escalation on behalf of customers to appropriate next level of technical support personnel
- Update the ticketing system databases with information about technical issues and useful information provided by customers
- Improving existing ticketing system by evaluating system process and making recommendations
- Frequent interaction with sales and technical support for resolving customer issue
- Other ad-hoc assignments as assigned by the supervisor
Your Qualifications
- Graduating students from ITE / Diploma / Degree in Engineering or relevant field of studies
- Good communication (i.e. writing and speaking) and interpersonal skills
- Attention to detail, proactive, self-motivated and willingness to learn
- Possess good customer-focused and results-oriented attitude
- Willingness to coordinate and work with colleagues across other departments or countries
- Proficiency in MS Office (MS Excel, Words and PowerPoint)
- Excellent time management skills and the ability to prioritize work
Interested
We are looking forward to receiving your application! Ideally, you should apply online with the reference number. If you have any questions, please feel free to contact your recruiting contact via LinkedIn.
Equal opportunities are important to us. We are looking forward to receiving your application regardless of gender, nationality, ethnic and social origin, religion, ideology, disability, age as well as sexual orientation and identity.
| Reference Number | 16763
| Recruiting Contact | Caroline Hii
The Rohde & Schwarz technology group is among the trailblazers when it comes to paving the way for a safer and connected world with its leading solutions in test & measurement, technology systems, and networks & cybersecurity. Founded more than 85 years ago, the group is a reliable partner for industry and government customers around the world. As an integral part of its global strategy, Rohde & Schwarz established its presence in Singapore in 1997 and today, it offers well-established capabilities in R&D, production, system engineering, supply chain management and procurement services. With over 16 subsidiaries and more than 1,200 employees, the Regional Headquarters Singapore is responsible for the sales and services network in the Asia Pacific region, and is the regional hub for marketing and training / learning.
Our offer
- Flexible working hours within framework
- Attractive compensation
- Good work-life balance
- Career opportunities
- Global network of technology experts
- Global company & environment
- High-tech company with excellent products
- Established mentorship program
