Intern - Client Experience & Growth (Sep - Dec/Jan)

Job Purpose

Keenai Global is Lighthouse Canton's institutional-grade multi-asset trading platform serving sophisticated investors across Asia. As a MAS-licensed firm, we maintain direct relationships with tier-1 global counterparties, providing clients with seamless access to global markets, structured products, alternatives, and margin financing solutions.

We are looking for a sharp, curious intern to join our Client Experience and Revenue Operations team. This is a hands-on, cross-functional role - you will get close to real client data, new systems as they are being built, and the day-to-day mechanics of how a fast-growing wealth platform runs. It is a great opportunity for someone who wants front-row exposure to how a modern wealth platform onboards, supports and reconciles for its clients.

Key Responsibilities

Client Experience & Onboarding

• Support the client onboarding journey - from account opening and KYC coordination to first login on Keenai Wealth.
• Coordinate with the Legal team on fund onboarding requirements and documentation.
• Help respond to client and advisor queries, and help keep onboarding materials and FAQs up to date.
• Help gather client and advisor feedback and share it with the relevant internal teams.

Revenue Operations & Systems

• Support revenue operations tasks such as data reconciliation, billing checks and fee-related queries.
• Help test new systems as they're built - including the CRM and other internal tools - and flag issues to the team.
• Support dashboard reconciliation, making sure numbers tie out consistently across systems.
• Help drive the Liberalised Remittance Scheme (LRS) process for clients coming in from India.
• Help sort through and clean up the trade blotter.

Data & Reporting Support

• Work closely with the team to help ensure client data feeding into internal reports is accurate and complete.
• Support light competitive research on client experience practices at other platforms, as needed.
• Assist with ad hoc analysis for internal business reviews.

What You Will Gain

Hands-on exposure to client experience and revenue operations, and how client data comes together across systems. A front-row seat to new tools and platforms as they are built and tested, plus real client-facing processes like LRS and fund onboarding. Exposure to colleagues across Operations, Client Experience and Legal. Practical, real-world experience in client servicing, reconciliation and internal reporting.

Requirements

Essential

• Currently pursuing or recently completed a Bachelor's or Master's degree in Business or related field.
• Good academic record with attention to detail.
• Working knowledge of Excel and PowerPoint.
• Good written and verbal communication skills.
• Interest in wealth management and client experience.

Preferred

• Prior internship experience in financial services, client servicing or operations is a plus, but not required.

Personal Attributes

• Attentive to detail and organised.
• Proactive, and comfortable asking questions.
• Comfortable engaging with internal stakeholders.
• Adaptable in a fast-paced environment.

Duration

• Start immediately and commit for at least 3 months. 6 months is highly preferred.