Job Description

The role
Lead the team that keeps HL Assurance's policy administration running accurately and on time. You'll set the standards, develop the people and make processes work better for our customers and business partners.

What you'll do

Lead and supervise a team of Policy Admin Officers, and keep daily operations running smoothly.
Own the processing of new business and renewal endorsements for Personal and Commercial Lines, within agreed turnaround times and service standards.
Review and improve policies and procedures to make work faster and more effective.
Train and coach staff to raise accuracy and quality.
Prepare monthly management reports and support quarterly board presentations.
Take on special projects as the company requires.

What you bring

A diploma in Business Studies, Administration or a related field. General insurance (GI) certifications are an advantage.
At least 6 years of policy processing experience, preferably in direct general insurance. Commercial Lines experience is strongly preferred.
Strong leadership, communication and teamwork skills.
A dynamic, self-motivated approach, and the ability to juggle priorities.
Proficiency in MS Office.