Job Description

Responsibilities

Provide customer service support primarily through Live Chat as part of the Contact Centre team
Handle enquiries and requests from financial representatives and policyholders professionally and efficiently
Resolve customer concerns and complaints at first contact where possible, ensuring proper follow-up and closure
Make outbound calls when required and ensure service commitments are met within agreed timelines
Assess appeals and provide recommendations to Managers/HODs
Escalate complex cases to the relevant departments and follow through on resolution
Maintain accurate customer interactions and service records in the CRM system
Meet team service standards, productivity and quality targets, and support ad-hoc projects as required
Assist with ad hoc duties as assigned

Requirements

Experience in customer service functions

Interested applicants please email your resume to [Confidential Information]
Megan Ng Su Ting (CEI No.: R23115059)
Recruit Express Pte Ltd
EA Licence No: 99C4599

... We regret that only shortlisted candidates will be contacted.