INSTRUMENTATION ENGINEER

The INSTRUMENTATION ENGINEER will be responsible for managing and supporting accreditation services to run the calibration and testing laboratory service as a profitable business segment. He/she shall have experience and demonstrated Knowledge, skills and abilities as listed below

KNOWLEDGE / SKILLS / ABILITIES: (essential Requirements)

. Experience in developing new calibration and Testing methods based on the international standards.

. Experience in managing calibration personnel

. Experience in Metrology field (Electronic, Electrical, Temperature, Mechanical, Dimensional and Mechanical Testing) - both In-House & Site Calibration (including overseas Site Jobs)

. Develop the current state/future state for the calibration department.

. Skilled in internal/External auditing, objective evidence assessment, and risk-based decision-making.

. Strong technical writing skills for SOPs, audit reports, and compliance documentation. Ability to clearly explain complex concepts to technical staff, management, and external auditors.

. Knowledge of statistics and the ability to apply them in developing and documenting test or calibration uncertainty budget tables as per national and international standards.

. Metrology laboratory practices and calibration data collection, familiarity with national and international standards, is also essential.

. Critical Thinking & Problem-Solving: Ability to analyse complex quality and compliance issues, identify root causes, and implement effective corrective actions.

. Proficient in quality management software, document control systems, and data analysis tools. Familiarity with word processing, spreadsheets, and database software.

. Ability to manage multiple priorities, meet deadlines, and maintain structured documentation.

. Attention to Detail: Strong ability to detect nonconformities, inconsistencies, and process deviations.

. Ability to work effectively with individuals from varied professional and cultural backgrounds

Key Duties and Responsibilities - Technical & Development

. To monitor and maintain all calibration operations, including In-House and Site.

. Develop a clear and attainable vision for calibration service delivery.

. Review analyses of activities, costs, operations, and forecast data to evaluate performance.

. To monitor the implementation of new service initiatives and drive accountability for results.

. Optimise customer loyalty through effective service delivery and collaborative methods.

. Manage customer escalations and monitor resolutions to meet expectations.

. Participate in customer meetings to ensure alignment and satisfaction.

. Work with direct reports to ensure completion of service delivery activities for new customers.

. To monitor the budget and uphold financial discipline to meet financial objectives.

. Support new opportunities and ensure commercial alignment with customers.

. To support leadership in formulating and administering company policies and best practices.

. To support building professional development plans and facilitate growth opportunities.

. To support the establishment of challenging individual and team performance goals that align with organisational strategies.

. Supervise laboratory operations to ensure precision in the calibration and testing process for the customer's equipment.

. Ensure all set product quality targets are met and deviations from target quality standards are promptly identified and rectified.

. Liaise with process control operatives with regards to the quality control parameters for calibration and Testing process.

. Ensure preventive maintenance is carried out on laboratory equipment and practical housekeeping is conducted in the laboratories.

. To support the preparation of the annual calibration schedule and ensure calibration is carried out on laboratory equipment as scheduled.

. Provide overall support and strategic direction to the Sales, Technical and Quality team.

. Provide periodic reports on the activities and performance of the laboratory function for the attention of the technical manager.

. Perform any other duties that the technical manager may assign.

Key Duties and Responsibilities - Quality

. Maintain and continuously improve the QMS in compliance with ISO 9001 and ISO 17025.

. Ensure document control and proper recordkeeping for policies, procedures, and work instructions.

. To monitor quality objectives and key performance indicators (KPIs).

. To ensure the lab meets all ISO 9001 and ISO/IEC 17025 accreditation requirements.

. To support the accreditation audits, external assessments, and regulatory inspections.

. To support and plan, execute, and document internal audits to assess compliance and identify risks.

. Investigate nonconformities, implement corrective actions, and verify effectiveness.

. To support the root cause analysis (RCA) and continuous improvement initiatives.

. Ensure personnel involved in testing and certification are qualified, trained, and competent.

. Maintain training records and competency assessments.

. Identify, assess, and mitigate risks to testing validity and certification decisions.

. Promote continuous improvement initiatives in test methods, certification processes, and quality practices.

. Implement Failure Modes and Effects Analysis (FMEA) or similar methodologies where applicable.

. Address customer complaints and ensure proper investigation and resolution.

. Communicate quality system updates and compliance status to management.

. Work with technical Leads to ensure test and certification results are accurate and reliable.

. Perform any other duties that the Technical Manager may assign.

Eligibility Criteria:

. Must be a Diploma / BE / B. Tech in Electrical or Electronics & Communications, or it's equivalent/above in any Engineering field.

. Must have overall experience of 3 to 8+ Years

. Familiar with ISO 9001 and ISO 17025 Calibration Quality System Requirements and certifications.

. Troubleshooting techniques

. Able to work in a fast-paced environment.

. Ability To Work Under Pressure.

. Ability To Manage Multiple Tasks and throughput tasks

. Will be expected to be involved in the project at Jurong Island or overseas

. Travel - 90% (Local & Oversea) within the short notice period

. Able to commit to club hours, weekends and public holidays.

. Rotational shift- Monday to Friday or Wednesday to Sunday.

. Able to commit to irregular working hrs - 6 am to 2 pm (rotating shifts)

. No weekend off day

We regret that only shortlisted candidates will be notified. I appreciate your understanding!