Summary of Role
The inside sales executive's responsibilities include: generate quality leads as well as follow up on inbound email and telephone inquiries, updating the CRM system on a regular basis, up-selling and cross selling to existing customers, as well as attending industry events and educational workshops as required. You should also be able to conduct research on market trends and competitors products.
Responsibilities
- Maintaining long-lasting relationships with existing customers through exceptional after-sales service.
- Actively sourcing new sales opportunities through cold-calling and emailing.
- Developing in-depth knowledge of product features and benefits.
- Utilizing virtual meetings to build relationships with new customers.
- Processing customers purchase orders and liaising with the logistics department to ensure the timely delivery of ordered products.
- Advising customers on suitable product selection based on their needs and specifications.
- Creating a sales pipeline to accurately reflect the relative placement of sales prospects in the purchasing process.
- Following up on sales inquiries that are made by potential customers through different channels.
- Setting up face-to-face meetings between potential customers and Outside Sales Representatives.
- Other ad-hoc task.
Requirements:
- Diploma/Degree in any field.
- At least 2 years of experience in sales or account management.
- Able to read and speak Japanese to liaise with Japanese customers would be advantage.
- Experience in Information Technology would be advantage.
- Ability to work independently, and effectively manage time and priorities.
- Results-driven to achieve and exceed sales target.
- Excellent problem-solving and negotiation skills and customer-focused mindset.
- Strong communication and interpersonal skills to build customer rapport.
