Inside Sales Executive

About the Role

We are seeking a detail-oriented and customer-focused Inside Sales Executive to support our sales operations and ensure seamless order fulfillment from order entry to delivery. The successful candidate will work closely with customers, sales teams, logistics providers, warehouse personnel, and internal departments to deliver excellent customer service and operational efficiency.

This role is ideal for a proactive individual with strong coordination skills, attention to detail, and the ability to manage multiple priorities in a fast-paced environment.

Key Responsibilities

Order Management & Sales Support

• Execute and manage customer order processing accurately and timely, from order entry through delivery commitment.
• Liaise with HQ manufacturing teams, global Inside Sales teams, and internal stakeholders to confirm product availability, pricing, lead times, and delivery schedules.
• Coordinate with Sales teams on quotations, customer requirements, and order follow-up activities.
• Conduct regular backlog reviews and overdue order cleanup to improve order fulfillment performance.
• Collaborate with third-party logistics providers to ensure timely delivery and shipment tracking.

Customer Service & RelationshipManagement

• Serve as a key contact for customer inquiries regarding orders, delivery schedules, and shipping information.
• Create, update, and maintain accurate customer records and documentation.
• Ensure high levels of customer satisfaction through prompt and professional support.

Coordination & Logistics

• Liaise with internal departments and external vendors to verify stock availability, pricing, and delivery timelines.
• Coordinate with third-party logistics providers to ensure timely deliveries and customer pickups.
• Support warehouse operations when required.

Documentation & Compliance

• Prepare, verify, and maintainaccurate customer and sales documentation, including delivery notes, packinglists, invoices, and customer records.
• Ensure all required documentsare completed correctly and submitted on time in accordance with companyprocedures and quality standards.
• Maintain organized records tosupport operational efficiency and audit readiness.

Quality & Continuous Improvement

• Work closely with the QualityAssurance (QA) team to investigate, follow up, and close customer complaints within the agreed timeline.

• Provide feedback regarding market trends, customer requirements, competitor activities, and product-related information.
• Contribute ideas to improvecustomer experience and operational efficiency.

Marketing & Administrative Support

• Support company marketing activities, including seminars, conferences, trade shows, exhibitions, and other events.
• Perform additional administrative and ad-hoc duties assigned by management.

Requirements

Education & Experience

• Diploma in BusinessAdministration, Engineering, Supply Chain, or a related discipline.
• Previous experience in InsideSales, Sales Administration, Customer Service, Order Management, or SalesOperations is preferred.

Technical Skills

• Hands-on experience with SAP
• Proficient in Microsoft Office applications
• Experience with CRM systems such as Salesforce will be an advantage.

Personal Attributes

• Customer-oriented with strong interpersonal and communication skills.

• Self-motivated and able to adapt quickly to changing business needs.

• Strong analytical, problem-solving, and organizational skills.

• Detail-oriented and highly accurate in handling documentation.

• Able to work independently as well as collaboratively within a team environment.
• Disciplined, responsible, and capable of performing under pressure.
• Fluent in written and spokenEnglish.