Inside Sales Executive for Renewal (Telecom industry)

Reponsibilities:

• Handling renewal sales enquiries over the hotline, email, contact new & existing customers on their renewal sales enquiries
• Generate Renewal Quotation using Excel /Business Central
• Work closely with Maintenance, Presales and Procurement Teams to ensure smooth renewal
• Create MSA for Renewal contract
• Follow up closely on renewal opportunity and close it on time
• To recommend the right solution, service plans to clients and prevent them from churning their services.
• Work with internal teams to develop renewal strategies
• Source renewal quotation from respective vendors
• Upsell multiyear renewal and managed services
• Use the systems and data to produce reports when necessary.
• May be required to identify and recommend improvements to renewal administration processes

Requirements:

• 3+ years in customer facing role with ability to influence different stakeholders using strong relationship and communication skills
• Commercial negotiation experience with a proven record to meet or exceed renewal revenue goals
• Forecasting experience with the ability to forecast accurately
• Work effectively in a team environment and generate high impact results measure by renewal bookings
• Strong organisational and able to handle multitask simutaneously
• Proficiency in microsoft office applications, SalesForce and Microsoft Business Central
• Meticulous, self-driven with strong follow-up skills
• Ability to work independently and/or with a team with minimal supervision
• Must be the subject matter expert concerning daily processes and procedures