Job Summary
Join a US-based semiconductor support company as an Inside Sales Support Executive. Develop professional sales and customer service skills by managing customer interactions, preparing quotes, coordinating vendor and shipment activities, and supporting sales growth.
Responsibilities
- Deliver inside sales support by managing customer inquiries and providing timely, polite communication to enhance customer satisfaction
- Prepare accurate sales quotes and follow up with customers to ensure order completion and address concerns
- Coordinate with vendors to manage shipments and ensure timely delivery of products
- Utilize Customer Relationship Management (CRM) tools to track customer interactions and sales progress
- Apply interpersonal and organizational skills to manage multiple tasks and support team objectives effectively
- Collaborate as a team player to contribute to a positive and productive work environment
- Use MS Office, SAP, and ERP systems to process sales information efficiently
- Communicate fluently in English and Mandarin to liaise with Mandarin-speaking clients and support diverse customer needs
Preferred competencies and qualifications
- Experience in sales or customer service roles to support professional growth in sales and account management
- Ability to articulate ideas clearly and persuasively to internal teams and customers
- Knowledge of sales process selling techniques to support sales activities and customer engagement
