Inside Sales Account Manager, Lead

Job Description

• Deliver sales results: Own offshore sales targets across new business, renewals, cross-sell, and upsell. Translate targets into clear plans and actions with the BPO leadership team.

• Manage vendor performance: Set expectations with BPO team managers, review results against contractual and operational KPIs, and hold the vendor accountable for timely corrective action.

• Drive sales execution: Review pipeline health, deal progression, forecast accuracy, campaign outcomes, and account coverage. Challenge stalled opportunities and remove barriers to conversion.

• Establish a strong operating cadence: Run regular sales and performance reviews with clear actions, owners, deadlines, and follow-through. Provide concise updates on results, risks, and recovery plans.

• Oversee quality and customer experience: Monitor call quality, responsiveness, service levels, order accuracy, and customer feedback. Work with the vendor to address recurring issues and improve NPS.

• Manage escalations: Coordinate the resolution of customer, sales, and operational issues across the BPO and StarHub teams. Ensure root causes are addressed.

• Build team capability through the vendor: Identify knowledge and execution gaps, agree on coaching and training priorities with BPO managers, and verify that improvements are reflected in performance.

• Maintain governance and compliance: Ensure the offshore operation follows company policies, customer handling standards, sales processes, and reporting requirements.

• Partner across the business: Work closely with Sales, Product, Marketing, Operations, and other stakeholders to execute campaigns, resolve process issues, and support growth in the Singapore enterprise market.

Qualifications

• Bachelors degree in Business, Marketing, or a related field with at least 8 years experience in sales and at least 3 years of experience in B2B inside sales, sales operations, or sales leadership, with a proven record of delivering sales targets.

• Experience managing an outsourced sales team or BPO vendor across locations, including performance reviews, KPI governance, and improvement plans.

• Experience selling telecommunications, IT, or technology solutions to businesses in the Singapore market.

• Strong commercial judgment and ability to interpret sales data, challenge forecasts, and turn performance gaps into practical actions.

• Confident stakeholder management skills, including the ability to influence vendor leaders and internal teams without direct reporting authority.

• Excellent spoken and written English, with clear reporting and presentation skills.

• Proactive, organised, and comfortable managing competing sales, operational, and customer priorities.

Only shortlisted candidates will be notified.