Strategic Roadmap & Advisory: Partner with client IT leadership to align DCS (Distributed Control System) technology with their business goals.
Operational Health Oversight: Regularly analyze the client's DCS environment to provide proactive recommendations on performance, capacity, and security hardening.
Upgrade & Lifecycle Planning: Lead the planning for major version migrations and ensure the client stays within supported hardware/software compatibility.
Incident Escalation Management: As a Commander during incident liaise and coordination with the Huawei internal support for the resolution.
Monthly/Quarterly Business Reviews (MBR/QBR): present professional reports on uptime, capacity management, service management, lifecycle management, incident management and risk management to client stakeholders.
Knowledge Transfer: KT session with conduct a workshops for the client's technical team on new DCS features and best practices.
Requirements:
Bachelor's degree in IT, Computer Science, or Management.
10+ years of experience in IT service management or technical account management.
In-depth knowledge of Huawei DCS solutions: FusionCube, OceanStor, FusionServer, FusionSphere.
Strong understanding of ITIL processes (Incident, Change, Problem Management).
Excellent communication and stakeholder management skills.
Fluent in English (written and spoken) capable of leading meetings and writing reports.
ITIL, PMP or HCIE-Cloud certification is a strong advantage.
